Guest Experience dashboard
Check review work, guest messages, requests, and queued messages for the property. Priority Work brings together records that need attention.
Workflow guide
Guest Experience workflow guide.
Guest Experience brings together the guest-experience dashboard, hotel Website Studio, reviews and replies, unified messages, automatic messages, operational alerts, service recovery, guest pages and forms, social publishing, media, insights, and governance.
Review the workflow guide
Use the chapter path, screenshots, reporting notes, and business-impact checklist until the product video is available.
Guided module walkthroughThe real product video will appear here when the MP4 is available.
Use the chapter guide and impact notes to prepare sharper questions for the live review.
Why this workflow guide matters
Guest Experience gives guest relations, operations, marketing, and hotel leadership one property-aware workspace to listen, respond, recover service, publish guest-facing experiences, coordinate digital content, and review experience signals without scattering work across disconnected tools.
- Give guest-relations and operations teams one prioritized view of reviews, messages, requests, alerts, queued communication, and follow-up work.
- Turn guest feedback into controlled replies, internal notes, approvals, service-recovery requests, checklists, ownership, and resolution evidence.
- Create guest-facing websites, pages, forms, booking journeys, social drafts, and media from governed property-aware workspaces.
- Make experience performance reviewable through feedback, response, request, topic, interaction, connection-readiness, retention, and audit context.
Screens covered in the walkthrough
Use these real product screens to decide which parts of the workflow your team should inspect first.
Website Builder
Start from a hotel template or a blank page. Edit the preview, check desktop, tablet, and mobile views, then save a draft or open the publishing controls.
Reviews and replies
Record guest feedback and find reviews by channel or items needing attention. Open a review to prepare a reply or create a linked service request.
Guest messages
Search guest messages and filter them by channel or items needing attention. Open a message to read its reply history and prepare a response.
Automatic messages
Prepare a guest or staff message and add it to the queue. Use the channel and attention filters to find messages for follow-up.
Operational alerts
Record an operational alert with its urgency and team notes. Track whether each alert is open, acknowledged, or resolved.
Requests and problems
Log a guest request or problem with a responsible department and priority. Open a request to follow its progress and complete checklist items.
Guest pages and forms
Find guest pages, check their status, or create a new page. Open an existing page to edit its content and review it before publishing.
Form actions
Set what happens after a guest form is submitted: create a service ticket or queue a message. Search existing rules or add a new one.
Social post editor
Write a hotel update and review the post preview. The editor includes steps for captions, channels, and publishing or export, with a Save draft action.
Media library
Upload a file for the property and add an image description. Search saved media and open an item to check its file type, size, and description.
Guest Experience reports
Choose a date range to review experience records, requests by department, and feedback topics. Measures without data are marked Not available.
Setup and connections
Manage property settings, recurring tasks, and record retention. Check platform connection readiness, including authorization, property mapping, and synchronization.
Reporting and impact
The walkthrough connects daily work to reporting, decisions, and measurable business value.
Experience insights across feedback, workload, and guest-page activity
4 insight sections plus summary measures
- Summary measures for Reviews, Marked responded, and Experience records within the optional selected period.
- Feedback topics with recorded item counts.
- Guest page activity grouped by interaction event type.
- Requests by department shown as an explicitly all-dates operational section.
- Local-date validation and inclusive Through-date handling, with response status distinguished from verified provider publication.
Business impact covered in the guide
- Reduce response fragmentation by keeping feedback, replies, messages, requests, alerts, and follow-up evidence in one guest-experience operating context.
- Protect service quality with owned requests, priorities, required checklists, due context, handover notes, alert states, and reopening paths.
- Improve direct digital engagement with branded websites, booking paths, guest pages, forms, social drafts, and governed media.
- Give managers an honest readiness and insight layer that distinguishes saved, queued, approved, published, delivered, failed, and provider-unverified states.
What to share with your team
Use this summary to brief department heads before they watch the full walkthrough or join a live demo.
The BluePMS Guest Experience workflow guide shows how the module supports hotel teams inside a broader operating system. The review presents the actual screen, the main workflow, the operational decisions a hotel team makes, the reporting layer included with the module, and how the output connects back to management review.
Your team can use this workflow guide to decide which workflows to discuss, which reports to review, and what to confirm in the live demo.
Read the Guest Experience module pageAfter the review
Turn the Guest Experience review into sharper demo questions.
Share the Guest Experience chapters with the department team, note the workflows and reports you want confirmed, and use the live demo for the questions that matter.