- Housekeeping command center with room-readiness percentage, dirty rooms, open and overdue tasks, active blocks, open messages, unclaimed items, damage cases, and guest-audit variance.
- Live room-status board covering clean, dirty, occupied, reserved, billed, blocked, maintenance, and available room conditions.
- Room and floor filters for room type, floor, room number, and housekeeping status.
- Pending arrival and departure visibility so rooms can be prioritized around expected guest movement.
- Priority workbench, floor intelligence, integrated room search, and current guest or stay context for room-level action.
Room readiness
Run room readiness, quality checks, and minibar posting from one Housekeeping flow.
BluePMS Housekeeping helps supervisors manage rooms, requests, tasks, maintenance, lost items, damage, guest audits, inspections, linen, minibar pickup, amenity dispatch, and reporting with the same operating trail.
Watch the complete Housekeeping workflow in the real product.
Use the walkthrough to see how supervisors review pressure, update room status, assign work, clear exceptions, inspect rooms, capture linen and minibar activity, post charges, and report readiness.
Real BluePMS product video for the Housekeeping module.
Housekeeping work that stays visible after the room is cleaned.
The module is organized around daily room operations: what needs attention, who owns the work, what changed, what was posted, and what management can review later.
What rooms teams can improve
- Release rooms faster because dirty, clean, inspected, blocked, ready, and occupied pressure is visible to supervisors.
- Reduce missed handoffs with accountable requests, tasks, maintenance blocks, lost items, damage cases, and audit notes.
- Improve quality control with inspection checklists, scores, defects, cleaning stages, linen capture, and supervisor evidence.
- Protect chargeable room activity by connecting minibar pickup to POS billing, inventory depletion, guest folio posting, and reconciliation.
Complete feature inventory
Every Housekeeping capability grouped for review.
40 source-backed feature points across the screens, workflows, controls, reports, masters, and integrations that make up this module.
- Mark Room as Dirty workflow with room selection, reason, feedback, and a recorded room-status transaction.
- Clear Dirty Room workflow with quality-check completion comments and release back to clean or available status.
- Room-readiness conflict detection for inconsistencies between occupancy context and housekeeping status.
- Checkout timing alerts showing expected checkout, alert time, grace-period cutoff, and minutes before or after checkout.
- Unified attention queue for readiness conflicts, checkout alerts, overdue tasks, active blocks, open requests, and unresolved damage.
- Manual task allocation by task date, task type, room, attendant, priority, status, and supervisor notes.
- Task lifecycle controls to search, start, update, complete, review, or cancel room work.
- Task counters and filters for open, pending, in-progress, completed, overdue, attendant, room, and blocked status.
- Maintenance room blocking with block type, start and end time, reason, inspection notes, availability impact, register search, and release history.
- Task-linked maintenance blocks with automatic release on task completion, invalid-date detection, orphan-link visibility, and deletion protection for task-generated blocks.
- Configurable Housekeeping quality controls for inspections, cleaning stages, linen movement, minibar pickup, folio posting, and amenity dispatch.
- Inspection checklist masters with sections, checklist items, scoring weights, mandatory flags, display order, and active standards.
- Inspection-template lifecycle with create, edit, activate, deactivate, and governed reuse of room-quality standards.
- Room inspection capture with inspector, attendant, checklist answers, defects, remarks, result, item scores, overall score, and searchable history.
- Cleaning-stage tracking for started, paused, resumed, inspected, completed, and released work by task, room, attendant, time, and notes.
- Guest requests and messages with room, guest, request type, responsible department, service note, ownership, status, search, and resolution.
- Lost and Found custody register with item, nature, found time, attendant, location, room, guest, description, handover, claim, and closed status.
- Missing and damaged item cases with issue type, reporter, room, location, inspection detail, status, closure note, and returned-item status.
- Housekeeping Guest Audit comparing Front Office occupancy with housekeeping guest counts by room, floor, room type, stay date, and audit session.
- Guest-audit variance resolution with count adjustment, variance reason, saved business-date evidence, and session history.
- Linen item master for the controlled items used in Housekeeping movement records.
- Linen movements for issue, return, laundry, discard, and adjustment by date, item, quantity, room, attendant, and notes.
- Minibar setup with configurable outlet, eligible outlet-product search, in-house guest selection, and optional folio posting.
- Minibar pickup capture with room, guest, outlet product, item, quantity, unit price, attendant, status, and remarks.
- Minibar billing and reconciliation linking posted pickup, POS bill, inventory depletion, guest-folio charge, posting status, and source references.
- Amenity master with amenity code, name, UOM, standard quantity, active status, and linked inventory product.
- Amenity rule templates that apply expected room-supply quantities to a dispatch.
- Planned and confirmed amenity dispatch with room, guest, service details, multiple amenity lines, actual quantities, and notes.
- Expected-versus-actual quantity controls with mandatory exception reasons and optional supervisor confirmation.
- Amenity dispatch ledger with planned or confirmed status, supervisor evidence, inventory posting, posting messages, and reconciliation history.
- 36-report Housekeeping catalog spanning room status, status changes, dirty and available rooms, blocks, tasks, guest audit, requests, lost items, damage, quality, linen, minibar, and executive control.
- Room-status and maintenance reporting for current condition, floor readiness, active or released blocks, duration, and status-change history.
- Task, request, custody, damage, guest-audit, daily-control, and executive exception packs for supervisor and management review.
- Quality, inspection, cleaning-stage, linen, minibar, and attendant-productivity report definitions, with six catalog entries retained as data-mapping-pending until their report datasets are completed.
- Report search, business-date and date-range filters, room, floor, room-type, attendant, department, session and status filters, tables, visuals, pivots, print, Excel, CSV, and PDF output.
From room readiness to posted operating proof.
These grouped screens show the major workflows in the walkthrough, including the newer quality, linen, minibar, amenity, and reconciliation paths.
Supervisor view
Supervisors can check room readiness, open tasks, blocked rooms, guest messages, and exceptions before assigning the next job.
Room Status Summary
Filter by room status, floor, or room type, then compare room counts in a chart or table and print or export the result.
Room task status
Filter tasks by pending, in progress, or completed status and review the assigned attendant and room.
Released maintenance blocks
Review active and released blocks together, including each room, date range, original reason, and release reason.
Housekeeping report search
Search the report catalog by name. This search narrows the list to Room Status Summary.
Room inspection and scoring
Record checklist answers, defects, remarks, inspector, and attendant, then review individual scores and the overall result.
Linen movement
Record the linen item, movement type, quantity, room, attendant, and notes. Saved movements are listed below.
Minibar stock and folio posting
Review each pickup with its status, POS bill number, inventory-posting status, and folio reference.
Room amenity dispatch
Select amenities for a room, record expected and delivered quantities, add exception reasons, and capture delivery and supervisor checks.
Amenity dispatch ledger
Review confirmed deliveries with expected and actual quantities, stock-posting status, and store reference.
Housekeeping reports for readiness, quality, room activity, and reconciliation.
Reporting connects daily room work to readiness, exception handling, inspection evidence, linen activity, minibar posting, amenity dispatch, and management review.
Room status, tasks, quality, minibar, amenities, and audit reports
36 housekeeping reports
- Room status, dirty-room clearing, clean/inspection completion, blocked rooms, floor-wise readiness, and room status visualization
- Task assignment, guest requests, messages, maintenance blocks, lost-found custody, missing and damaged items, and guest audit
- Quality inspections, checklist scores, cleaning stages, linen movement, minibar pickup, amenity dispatch, stock posting, POS bill reference, folio reference, reconciliation, print, Excel, CSV, and PDF
Operational outcomes
- Improve room turnaround time by making dirty, blocked, task, inspection, and floor readiness visible in one operating flow.
- Create accountability for supervisors, attendants, engineering, front office, stores, and finance through transaction history and audit notes.
- Protect guest experience by resolving room requests, lost items, damage, quality exceptions, and guest-count variance before they become service failures.
- Reduce minibar and consumable leakage by posting pickup activity to POS billing, inventory depletion, folio reference, and reconciliation.
- Give management a reportable view of room readiness, quality controls, linen activity, minibar posting, amenity dispatch, and audit variance.
Housekeeping evaluation
Review Housekeeping with rooms, stores, front office, and finance.
Use the grouped screens first, then open the detailed walkthrough when each team wants to inspect the exact transaction path.